Chiltern Relocation logo
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Case Study: Chiltern Relocation - Customer Pathfinder

“KyteMark’s comprehensive research has given us so much…
Vitamin C - the myth
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To C or not to Vitamin C.....

Mega doses of Vitamin C help prevent colds Right? Well it must…
Luther and the Confirmation Bias
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The Confirmation Bias

What is the Confirmation Bias? Definition: "In psychology and…
4 core selling skills

Information - reap what you sow

Information - how to manage the 'Sales job Interview' CEO: Do…
wisdom of crowds
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Deal Strategy - How to sell more by selling less

Opportunity Management How do you sell more by selling less? The…
Illustrations of bad customer service

Bad Customer Service - Cause & Effect

Bad customer service is costing UK companies £7.7bn pa A survey…
The Black Swan - Nassim Taleb
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Revisions of Belief - how secure is your business?

What if what worked in the past no longer works? In 'The Black…
Tennyson obituary monument

Define your USP...write your own obituary

You know the Greeks didn’t write obituaries, they only asked…
CX - a new way of looking at Customer Experience and the competition
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The CX Factor - understand your competition

How to get the CX Factor "Companies that lead on CX enjoy an…