Considering spending £100k to win the beauty parade?

£100,000 is the astonishing fee that long standing competitor…

The deadly serious business of funeral mystery shopping?

The serious task of us helping clients find out how they can…
CX - a new way of looking at Customer Experience and the competition
,

The CX Factor - understand your competition

How to get the CX Factor "Companies that lead on CX enjoy an…
,

Competition Analysis: The Kodak Moment

"When nothing hurts, put a little stone in your shoe and start…